Jobs can be tough to keep these days, so it's important to know who your customer is…
Your customer is that person you must please with the quality and amount of the work you do. Sometimes having multiple customers makes it hard to know which one to please when. The simple answer is - all of them.
Flourish - don't flounder, as the job market toughens. You will rise above the status quo to excel in your work with these few mid-course adjustments.
Whether it's online customer service jobs, or at home customer service jobs you seek, consider this 7 item list as part of your customer service job description. Include stories of how you practiced them in your next customer service job interview.
1. Be a good listener
You may have heard it said, “Seek first to understand and then to be understood”. Active listening is really about investing in what another person is saying. It's not trying to figure you out your response, or making yourself sound like an expert. In fact it's not about you at all. Perhaps that's why it takes time and practice to become a good listener.
2. Communicate concisely
Those you work for and with are busy. Learn to say what needs to be said in as few words as possible. Remember that 3 minutes is about all you have to get your message stated. Write it down if that helps keep you more focused so you don't ramble.
3. Know how to use a computer
Here's an area where it's possible to get ahead without thanks to the internet. If Microsoft Office is the program of choice, get comfortable moving around and accomplishing simple tasks like sending email, writing a memo, creating a spreadsheet or putting together a presentation.
4. Get along with other people
This could be the deal maker or breaker. Managers and hiring professionals are busy people so place this high on your list as a key to being successful. Don’t forget that customers include more than just the person on the phone or in another office. They also include that person in the next cubicle. This may involve seeking out a coach or even getting some therapy, but improvement will benefit both you and your co-workers.
5. Set goals and accomplish them
The place to start may be with feedback from your last review. Is there a class you could take, or a book you could read? This is your goal so don’t ask your employer to pay for it. The journey you take to set a goal and accomplish it can be as important as what you do. Go for one thing in the next 90 days. This will increase your confidence, too.
6. Be aware of other cultures
It is not uncommon these days to work with people from many different cultures and religious backgrounds. The field of organization dynamics is growing in part because of the need for all of us to get along. While preferences may differ with regard to diet and lifestyle, most of us seek the same things – to provide for our families in a safe environment and to continue doing so. Make sure you seek to build bridges.
7. Be honest, be flexible and strive to improve.
Specific to your work life, don’t say a job is finished when it isn’t. Tell the whole truth. Remember while everyone makes mistakes lying cannot be one of them. Any time you are caught in a lie, any trust once earned is gone. When it comes to being flexible, let honesty be your boundary. As long as you’re “inside the line”, you have options.
Article source: How to Get and Keep a Job in This Economy